Comments were collected from SKYTRAX which are about customer comments related with their satisfaction level of airline companies, has been processed in the workflow called "01_Data_Preparation" and in this workflow the processed data is being used to build a sentiment prediction model.
Gradient Boosted Trees is being used to build powerful sentiment prediction. After training the model, it is saved to be used in the "Guided Analytics" part and worfklow of this use case.
EXAMPLES Server: 60_Innovation_Notes/06_Customer_Experience_and_Sentiment_Analysis/02_Model_Building60_Innovation_Notes/06_Customer_Experience_and_Sentiment_Analysis/02_Model_Building*
Download a zip-archive
* Find more about the Examples Server here.
The link will open the workflow directly in KNIME Analytics Platform (requirements: Windows; KNIME Analytics Platform must be installed with the Installer version 3.2.0 or higher). In other cases, please use the link to a zip-archive or open the provided path manually